Terms & Conditions for Ben Handyman LLC
SERVICES, SCOPE OF WORK AND CHANGES:
- All services will be performed as detailed in your written estimate from Ben Handyman LLC (“Provider”).
- Any additional services beyond the original estimate will incur extra charges at our current hourly rate.
- Any changes to specifications, quantities, schedule, or scope must be approved in writing (unless changes are under 2 hours, see below).
- Unseen issues that arise during service may result in additional work (defined as tasks requiring 2 hours or less), which will be performed at our current hourly rate without requiring prior written approval.
- Full-Day Work Policy: A full day of service includes up to 7 hours of productive work, covering labor, necessary material runs, and job-related tasks. Travel time up to 30 minutes is included at no additional charge. Please inquire about our current day rate.
- Verbal agreements will not be considered binding.
- Changes that result in reduced work scope do not reduce the original estimate amount, as resources and time have been allocated based on the original scope.
- We reserve the right to decline any additional work requests that fall outside the original scope.
CANCELLATION AND SCHEDULING
- We require 24 hours’ notice for any cancellation or rescheduling.
- Less than 24 hours’ notice: 50% of service cost or $225 minimum charge (whichever is greater)
- Less than 2 hours’ notice or no-show: 75% of service cost or $225 minimum charge (whichever is greater)
- All cancellation fees must be paid before booking future appointments.
PROPERTY ACCESS
- Your estimate acceptance authorizes us to access your property for service-related needs.
- We provide an arrival window and will notify you when we’re on the way.
FOR GATED COMMUNITIES:
- Provide gate codes before your appointment.
- Billing starts at the gate.
- If we can’t access within 15 minutes and are forced to leave, rates subject to Cancellation and Scheduling policy apply.
WORK AREA REQUIREMENTS:
- Clear access to work areas required (furniture and belongings moved). Additional charges applied if provider needs to clear work areas.
- We may refuse service if conditions are unsafe or unsanitary.
PAYMENT TERMS
- Payment due upon work completion unless otherwise agreed in writing.
- Projects under $500 require deposit of our minimum charge of $225.
- Projects over $500 require 50% deposit.
- Late payments: $50 fee every 7 days past due date.
- Taxes are included in the cost of the service.
- Net billing terms: payment due by agreed date.
WARRANTY
Our 12-month guarantee covers all work and materials, with these conditions:
- Applies only to work we performed.
- Void if others modify our work.
- Void if work area is altered.
- Doesn’t cover normal wear and tear or misuse.
- Must notify us in writing of warranty claims within the 12-month period.
- We reserve the exclusive right to perform all warranty repairs.
- Limited to repair or replacement of defective work by our team only.
- No monetary compensation will be provided in lieu of repairs.
- Warranty work must be scheduled during normal business hours.
- If warranty repair access is denied or delayed, warranty may be voided.
LIABILITY AND INSURANCE
- We maintain general liability insurance.
- Please maintain your own property insurance.
- We’re not liable for pre-existing conditions.
- You’re responsible for permits unless agreed otherwise.
- We document and report any damage found during work.
DISPUTE RESOLUTION
- We’ll first try to resolve issues through direct discussion.
- If needed, we’ll use mediation before legal action.
- Winning party can recover legal fees in any court action.
WEATHER AND EMERGENCIES.
We may reschedule without penalty due to:
- Severe weather
- Emergencies
- Other circumstances beyond our control
Privacy Policy for Ben Handyman LLC
WHO WE ARE
Our website address is: https://benhandymanservice.com.
SMS COMMUNICATIONS
By sending an SMS to Ben Handyman LLC, you are agreeing to the following:
1. Information Collection
Ben Handyman LLC collects information, including phone numbers, names, and email addresses, when users sign up for SMS communications or service updates.
2. Information Use – Types of messages
Collected information is used solely for scheduling, confirmations, updates, and customer support.
3. Information Sharing
We do not sell, share, or distribute customer information for marketing purposes. Information may be shared with service providers solely for essential business operations.
4. How to opt out
Users can opt out of SMS messages by replying STOP to 352-561-3616.
5. Message Frequency
Frequency varies, as required for customer services.
6. Message and data rates may apply
7. How to get help
Reply HELP for more information to 352-561-3616 and text STOP to unsubscribe.
8. How to Opt In
Users may opt in by texting START to 352-561-3616.
9. Contacting Ben Handyman LLC
Consumers may contact Ben Handyman directly by calling or texting 352-561-3616.
Please note: Due to our work schedule, we are often unavailable for phone calls making SMS our primary method of communication. If you opt out of SMS, we may have no way to communicate with you effectively.
By using our services, you agree to these terms and conditions. Terms may change without notice. Current version always available at benhandymanservice.com.
Our goal is to provide you with the highest quality of service, and we look forward to working with you!